By requesting a quote or agreeing to a job, you agree to all the following terms and conditions as detailed and explained below. You must understand all the risks explained in the following sections and how certain actions may be carried out. All terms are subject to change at any time. We will be happy to answer any questions regarding any of the terms listed below if there is anything you do not understand. Before any work is carried out you must agree to these terms, without we cannot proceed with providing any quotes, services or goods. Each service and sale may carry additional terms and conditions more appropriate to that item or service and will also need to be understood and agreed to ahead of booking.
Certain details will not be made available until an agreement has been reached between us and the customer. Details include but not limited to collection and delivery addresses, financial and payment method details and complete timings on when contact can be and cannot be expected. Upon initial communications, we will instruct the customer to ensure they have read and understood the terms and conditions detailed within.
We do not take an endless list of orders, this is to ensure that we properly manage all queues, customers, repairs and provide the best level of quality of service as possible. We want to make sure that we do not take on any more than we can handle and be responsible in the level of workload that we accept. As such, there may be times where we are unable to accept a request, in this instance, if you wish, we can take your contact details and place you on a waiting list, once a spot is opened, we can then contact you to progress further if still required. We do not charge for this and would understand completely if you have chosen to get a fix elsewhere. If we believe we may need to place you on the waiting list, we may ask you a few questions in regard to the issue in an effort to confirm if the issue will be fixable by us. This is so you can understand the issue further and make decision on whether you wish to be put on the waiting list. At no point is it guaranteed that a device is repairable by us.
While extreme care is taken in the process of repairing, accidents do and will happen from time to time, as such there are various risks involved. It is almost impossible to predict what can happen, how, when and what the results may be. Risks can vary depending on the device being worked on, the nature of the repair and the condition of the device (inside and out). Potential Risks include but not limited to the following: Cracked screen, Cosmetic damage to body/case/rim, Broken screw holes, Worn screws, PCB damage, Chip damage, Component damage, Data loss, Device lockouts, Device corruption. Where possible we will try to rank repairs based on their risk.
In line with the above repair risks, cosmetic damage quite often occurs. Where cosmetic damage does not cause a hinderance in use this will not be considered a priority. If cosmetic repair is requested such as replacing a case, the customer must pay for these parts and understands that a perfect replacement is not guaranteed and could cause further damage. We do not repair for cosmetic damage except in the cases where entire parts are replaced such as covers. Cosmetics whether physical damage, broken pieces or dirty and scratched is a matter of opinion that cannot be accurately measured, we will of course do our best to ensure quality is always at its highest, however, again this is subjective.
To receive a quote, you must first agree to these terms and conditions and pay the quote charge. We will require the device in our possession for inspection. The device may be opened voiding any external warranty (please see the external warranties section). As a result of opening the device, there may be minor cosmetic damage caused (see cosmetic damage and repair risks section). Quote charges will be refunded in the form of service credit when you accept a service. If we are unable to provide quote, accept a job due to us finding it unfixable or find it economically unviable to proceed we will refund the quote charge. In the case we find it unviable, we will explain as to why and make you an offer if you wish to continue. Unviable will usually mean that it might be cheaper for you to simply buy a new device instead of getting it repaired. In certain circumstances, for the price of a replacement device and service, we may be able transfer parts between devices such as memory components if data exists. More details on this will be explained at the time depending on the situation. The quote charge will also be refunded if we are unable to fix your device. Quotes are entirely estimates and in most cases, will never cost the amount stated, however we aim to be as accurate as possible. Note that we do not charge by the hour, instead we charge for a service. A quoted time to complete is not possible currently and is part of the reason we do not charge by the hour. We charge for parts plus the service charge. A quote will include, the parts required and the current prices at the time of quotation, a service charge for the actual job and any discounts that have been applied which will include the quote charge. If multiple jobs are required, each one will be quoted individually. Please note that a quote charge will be required for each quote. Quotes will be rounded up and slightly inflated, the reason for this is to give you a worse-case-scenario to be prepared for a higher price should it come to that. As stated already, in most cases the cost will not equal the quote, however the cost can be more or less than the quoted price. The current quote charge price will be listed under our services. If during an inspection water damage has been identified, we will be unable progress the inspection until the water damage has been actioned. Please see the water damage section for more details.
Sub-Quotes are quotes which may be required in the process of a repair. If during the repair, we identify that another part is required we will look up prices for the required part and complete a sub quote. We will contact you with this and ask that this is agreed and paid for before we proceed further. If you wish to decline this, we will complete the service as best as we can and return the device to you. In this case, we do not offer any refunds or warranties for the repair as we are unable to complete it fully. We may also suggest the purchase of extra parts during a repair that are not critical but could be beneficial. Refusal of these parts is optional, however. If you wish, you may provide a deposit and automatically agree to accept replacement parts to reduce the time it takes to complete the repair. Should there be any deposit leftover at the end, this amount will be refunded back to you. Should there not be enough left in the deposit to order parts, we will contact you in regards to the situation and confirm how you wish to proceed. We will only order critical parts first and if you have also given permission, we will then order suggested parts if the deposit amount allows. If there is not enough left in the deposit to order critical parts and you refuse to pay for the required parts, we will finish the repair as best as we can, however again we cannot offer any refunds or warranties on this.
Unfortunately, not everything can be fixed by us. If we are unable to fix a device, we will explain to you what the issue is(as best as we can) and provide what options may be available. We may be able to send the device to another shop who may be more specialized in the area, however they will have their own costs, warranties and refund policies and terms. You must be happy to accept all these details before proceeding and again, this does not guarantee a fix and may still be chargable. In the event of a no-fix, we will of course refund you for the service. You may collect your device or we can dispose of it for you.
We do not make time estimates currently. But we do work to ensure that devices are collected, repaired and returned in as little time as possible. We do not charge by the hour and so time estimates will not be included in quotes either for this reason.
We offer a free personal collection and delivery within the Swindon area for smaller items such as phones, consoles, laptops and desktop parts(please note we have listed consoles, however at this time we are unsure if we are able to collect PS5's due to their abnormal shape and size). This means, that we will arrive at the agreed address to collect and deliver items as required. There may be times where this service is unavailable or there might be a delay, at times like these you may wish to deliver or drop off in person which can be arranged at a more convenient time. For larger items or those who are outside of the Swindon area, you may wish to mail in items or drop them off. Please be aware that in these cases we do not offer free shipping. You will need to pay for shipping each way and are responsible for complying with any restrictions imposed by the courier of choice. Should an item be damaged via shipping, it is your responsibility to contact them for any compensation on which you may be owed. If you require details of the damage, photos, descriptions and repair costs, we will be more than happy to assist in the matter. We ask that you contact us and the shipping company immediately after finding any damage during shipping. It is also your responsibility to ensure any items mailed in are also properly packaged to protect them during shipping, such as wrapping in bubble wrap, packing with packing peanuts or other protective padding. If you wish, we can offer to arrange the collections and deliveries through a courier of our choice however it is possible that this is more expensive as we will use Parcelforce as our choice of courier which may be more expensive than others. We also charge a handling fee on top of the courier fees for this. This is because it will be our responsibility to contact Parcelforce in the event of any issues during collections and deliveries. Parcelforce bring their own labels and so you will not be required to print any off, you will be responsible for packing the device correctly as explained above. The current handling fee will be listed under our services. It is advisable to take pictures of the device before packing and while packing the device. This will make it easier to not only confirm if an item was damaged in transit but also aid in any claims that may need to be made. Also note that if a courier denies our claim, unfortunately there will be nothing more we can do in these instances.
Payments must be made before any actions take place, this includes quotes, services and sales. The preferred payment method is PayPal. Bank transfers and cash can also be accepted. Cheques, other paper-based payments and any payment not listed are currently not accepted. Currently we are unable to take card payments using the physical card such as swipe, chip-and-pin or contactless, we hope to change this in the future however. We may also consider accepting Crypto payments however please discuss this prior to any commitments, but be prepared to pay with one of the accepted payments should we be unable to accept a Crypto payment for any reason. Should you wish to pay with cash, we will require a deposit of no less than the resale value of the device. With other payment types, you may choose to leave a deposit also, this can be anything up to the resale value of the device. For any upgrades for the device, after the initial deposit, you may choose to leave a specific budget deposit also. Those who wish to pay with cash must bring photo ID such as a driving license or passport and agree to have it scanned before any commitments. Cash will also be checked for forgery and any suspicions will be reported to the police.
Refunds are available under specific conditions. Refunds are only actioned in the form of payments. This means if we need to issue you a refund, we will refund you the costs you have paid, this includes service charges and quotes. If the issue lies with the parts, we will refund you the parts also, however we will require the device be returned so that we may take back the parts. We will attempt to repair the issue free of charge before we consider a refund. Additional parts may still be required in the repair attempt, these may or may not be chargable to you, depending on the current issue. If you do not accept we attempt to repair the issue and any additional costs required, the refund will be voided and cannot be claimed. A refund is only valid if the issue relates to the repair that we made, the device has not been opened by anyone else since our repair and the device was not misused in any way that would cause the issue. If a refund is refused for any reason, you may still request a new quote and service as per the usual repair process. Refunds cannot be given if it was discovered that the device has been water damaged in the past, this may be discovered either as the inital issue or during an inspection. Please see the water damage section for further details.
When a device is handed over for a job, you accept that all data upon the device is accessible to us and can be viewed. It is your responsibility to ensure that any sensitive information, documents, images and videos are not present upon the device when handing over. Where the data is not able to be removed due to the issue preventing such actions, you agree that we still have access to this data once the issue has been fixed. An attempt to backup all data before any work is started (where possible) will be done, this does not guarantee a successful backup or that it will be recoverable but all attempts to ensure it is not lost will be made. In the event of data loss, we are not liable for any loss. Data stored and backed up may be stored locally on machines during the job and while we will ensure to the best of our ability to keep all data safe, unauthorised access, hacks and ransomware attacks can occur for which we are not liable for. Should data such as files or applications exist that are found to be a virus, malware or other such file with malicious intent is found, it will be removed as part of the job. Computer security and safety will over-rule this and the removal of the items shall not be questioned. Any unlicensed or "cracked" and pirated software and content found on the device may also be removed without question. In extreme cases where evidence of crimes is found, the relevant authorities will be called into investigation and if requested will hand over all and any devices as evidence requested by them, this will include any details that we may hold such as phone numbers, addresses and financial details. Furthermore, in this situation a refund will not be available. To enable proper setup, configuration and testing we may require access codes, pin codes, usernames, passwords and other sensitive information. We suggest that all these are changed ahead of time if possible, or we may invite you to enter your details in person once we have repaired the device enough to action this. At this time, it may be a good idea to temporarily change any passwords or codes so that we may progress without further obstacles. If this this not acceptable, we may need to ask you to visit multiple times thus increasing the time it may take to complete the repair. Please note at this time, you may see your device in a state that some may find disturbing, unfortunately this is the nature of repairs. We may also need to work with you over a phone call to log into services that may require 2FA access. You may choose not to provide this information, however this will prevent further investigation and testing and we will not be able to guarantee a full fix or provide a warranty on the fix. Be aware in certain circumstances a factory reset may be required which will wipe all data, you will need to ensure you have access to everything required. Issues involving other services due to a factory reset cannot be repaired by us and are not covered under our warranty. You will be required to associate with those services to resolve any issues with the appropriate service provider.
We can unlock certain phones remotely. We will require certain information such as the phone make and model, IMEI code and the current network it is locked to. Please note that the IMEI code will be checked against a database to ensure that it has not been reported as stolen. If it comes up as stolen, we will refuse the service, a refund will not be available and we may contact authorities. Payment is required ahead of service. In some cases where this is done remotely, we may uncover several codes of which one may work. In this instance, we require video evidence of the code(s) being inputted into the phone, please ensure you do this ahead of time as we will be unable to provide a refund if this fails. Note that in certain circumstances, you may only have a few tries available before the phone locks up. This has yet to happen to us and we are unsure at this time if this will completely brick your phone or simply refuse further attempts. This is a risk you must be willing to take should you wish for us to attempt to unlock your phone. We may require the handset to be with us for a time while we attempt to unlock your phone. It is advised that you have not inputted an incorrect code prior to this service. You may still accept the service even if you have however a refund may not be available for this. We may be able to provide instructions on how to unlock a phone yourself if it is supported. If you are uncomfortable performing any of these actions, you may still send the phone to us, and we will do it for a small fee on top of the service. If the phone becomes bricked or locked up as a result of any of the above actions, we are not liable for this, and you have accepted this as a risk. If this does happen to you or has happened to you, we will investigate the phone free of charge in an effort to resolve the issue, there is no guarantee that this will work or cause further issues and is entirely your risk to take. We may ask for the phone to be sent to us at this time.
We look to source the cheapest available parts. These will usually be after-market parts rather than OEM parts. If you wish for OEM parts only, please advise in the service agreement. Please note that these parts may cost considerably more. Most OEM parts are used parts as manufacturers rarely sell OEM parts directly. Most after-market parts are usually cheaply made, most work just as well, some are lower quality. If there is an issue with a part that is an after-market part, we will replace the part free of charge. If the part is an OEM part at the request of the customer and we are unable to get a refund from the supplier, the customer will need to cover the cost of a replacement part. By choosing for OEM parts only, you agree that you may need to cover the cost of replacement parts should they fail outside of the returns window. Certain parts will only ever be sourced as new such as batteries and hard drives due to safety and longevity. In some cases OEM parts are required due to the device requirements and there will be no choice in the matter. Replacement of parts can affect features of a device, unfortunately this is not something we can currently overcome and is down to the manufacturer implementing systems designed against consumers. We will publish further information on this in our info page
We provide a 6-month warranty period on repairs. We will provide a receipt that will contain a reference number which will need to match on our system along with the device that was repaired and details of the repair. We may record details such as serial numbers of the device and parts and use security stickers for further tracking. All these details will need to be matched before a warranty claim is considered. The device must not have been opened since our previous repair, if it has the warranty will be voided. If the issue being presented is not related to the repair or parts used as part of the repair, this will not be covered under the warranty. A new service may be opened for this which will follow the service agreement from the beginning again. If the issue being presented is due to accidental damage or misuse the warranty will be voided. If part replacements are required, they will follow one of the two lines below. If OEM parts only was chosen by the customer, the customer will be responsible for any charges relating to buying replacement parts. If the parts are aftermarket parts, they will be replaced by us free of charge. The warranty on repairs start from the day they are repaired. This means if you take one month to collect your device, you will effectively have five months left on your warranty. Warranties cannot be given to any device if water damage has been discovered either during or identified beforehand. Please see the water damage section for more details.
We will from time-to-time sell items that we have bought and repaired. We keep details on any work done with these items. We provide a 6-month warranty on these devices, which will cover all issues with the devices. If the device has been opened since it left us, has been damaged accidently or through misuse then the warranty will be voided on this. We will cover any repairs and replacement parts free of charge. We will also provide refunds if we are unable to repair the device and take it back. A refund cannot be given if the device is not returned, or a digital payment method is unavailable as explained in the payments section.
Most electronics devices these days come with warranty stickers and seals which protect the manufacturer of unauthorized opening and servicing of devices. With most repairs, the first step is to open the device and break these warranty stickers and seals. The method can vary between devices and manufacturers, some simply use a sticker over a screw hole or seam of the case, others may use an internal seal that is not visible on the outside but is broken once opened and others may use physical fasteners that are designed to go in and never come out and must be physically broken to gain access. In all these cases, this may void any existing warranty the device may have prior to fixing. This may also affect its resale value as some are not so trusting of buying items that have been opened. If your device is still in warranty however, it would be the best course of action to contact the manufacturer first to find out if they can repair your device for free. Most do not cover "accidental" damage, screen damage, batteries, or water damage and as such may charge a fee. In these cases, we will try to find you the best course of action, whether that would be to pay the manufacturer the fee or if we could fix the issue for you, but in doing so will indeed void the warranty. We intend to give you all your available options before you make any decisions. By accepting our terms of service and requesting a quote, you agree that any existing warranties with manufacturers you may have will be voided.
Where software licenses are required, it will be your responsibility to ensure you have all relevant purchase details and license keys or files where applicable. If we are purchasing software on your behalf you must pay for the software prior to the service. Where the software is subscription based, your payment details will be required to setup, and you may wish to do this yourself. If a software is available for use as unlicenced, provided this is legal we can install the software without a license. It will be your responsibility to license the software appropriately. In the case of software, we are not liable for any data loss or damage caused by the software as that will be held by the software provider determined by their own terms and conditions. Software may only be re-installed or removed if requested under a warranty if it has caused issues related to the previous repair. All warranty conditions still apply for this to be actioned by us.
We reserve the right to refuse any service to any person at any time. In most cases we may refuse service to individuals who have been abusive towards the business or staff, have made fraudulant claims about the business, staff members, devices or any services we offer, have attempted to claim fraudulantly on warranties or refund policies we have in place or have abused them in such a way that we have become suspicious of their activities. The sale of stolen goods is strictly prohibited and we may contact the relevant authorities if we have any suspicions as with any suspicions of counterfit cash or goods.
We do not charge for the storage of devices at any point, however we do ask that we arrange the delivery or collection of devices as soon as possible after a repair or service has been completed. We currently allow up to 30 days for this, however will where reasonable allow for longer time if there is a requirement. This will be under our discretion. There may be multiple extensions to this, however if we suspect that this is being abuse, we will provide a final warning and time of 7 days for collection or delivery of the device. If the time is exceeded either due to a final warning given or no response after the last message in an agreed time limit or no response within the 30 days after the service we will then look to sell on the device. If you attempt to contact us after this time for any reason we will advise if we have sold your device or not, however you will be required to arrange a delivery or collection as soon as possible, the sale of the item will remain until such time that it is collected and as such will be in your best interest to action quickly. If we have sold on the device, there will be no further actions we take with this and you understand this by agreeing to these terms. After we send you the first communications that your device has been repaired, the warranty expirty clock starts. This means if you take one month to collect your device after we have told you it is ready to be collected, you will effectively have only five months left on the warranty. If a delay is due to us, we will take this into account to extend your warranty accordingly.
Water damaged devices are serviced at a best efforts service and does not guarantee a fix. The recovery rate of water damaged devices are low and as such the fee we charge which can be seen on our services page is non refundable and used to cover material and labour costs. There are no refunds or warranties attached to this service. Paying the water damage fee allows for the quote charge fee to be waived automatically. As this is a time sensitive service, if we are unable to collect the device you may drop off the device during communications. If for any reason we are unable to accept the device or you do not receive a timely response from us, we highly suggest taking the device into the nearest repair shop. We understand that we ourselves will lose business in this instance however it is important that your device is serviced properly as soon as possible. After the repair attempts we may be able to provide a free quote for any discovered issues. Any issues found after a repair has been successful are not covered by us as we cannot confirm those issues existed before the device was handed over to us as we will be unable to power on the device until we can be sure no further damage will occur before powering on the device. You may decline any quote after one has been produced however the water damage fee will still apply. If a quote has been requested for an unknown issue and it has been discovered that the device has water damage, the water damage fee will be included in the quote. Once water damage has been discovered, we will power off the device and we will need to contact you as soon as possible to inform you of this and apply the water damage fee if agreed. Once completed we can then carry on further testing, however keep in mind that due to the nature of water damage we cannot offer refunds or warranties on any device that has suffered any water damage.
